Support
How can we help?
Need help? Email support@raapps.site. We aim to respond within 1–2 business days. Include your device model, iOS version, and a short description of the issue. Please do not send passwords or credentials for third-party services.
Contact support
Bugs, how-to questions, privacy requests, and general help for Streamflix Player.
Email support@raapps.siteCommon questions
How do I add a video?
Open the app, tap Add Link, paste an HTTP or HTTPS video URL, and save. It appears in your library.
Which formats are supported?
Streamflix Player targets MP4, MKV, and MOV with H.264, H.265, and x265 where AVFoundation and your device allow. Not every stream will play on every device.
How do I change audio or subtitles?
Open the player controls and choose audio or subtitle tracks when the stream provides them. Set a default language in Settings (English, Hindi, Spanish, French, and others as available).
Does Picture-in-Picture work automatically?
When supported by your device and iOS version, leaving the app can continue playback in Picture-in-Picture. Check Settings and system PiP permissions.
Is this a streaming subscription service?
No. Streamflix Player is a player for links you provide. It does not host a content catalogue or replace Netflix, Disney+, or similar services.
A video will not play. What should I try?
Confirm the URL is a direct HTTP/HTTPS media link and that you have the right to access it. Try another network, update iOS, force-quit and reopen the app, and test a known-good sample file of a supported format. Some containers, codecs, or server configurations may not be playable on your device. Email support@raapps.site with the format (if known), iOS version, and device model — not the full private URL if it contains secrets.
Who do I contact for privacy or legal questions?
Email support@raapps.site. See also our Privacy Policy and Terms of Use.
Purchases, restore, and subscriptions
Payments for Streamflix Player (if any) are handled by Apple through the App Store. To restore a purchase, use the restore option in the App if provided, or check your Apple ID purchase history. To cancel an auto-renewable subscription, go to Settings → [your name] → Subscriptions. Refunds are handled under Apple’s policies via reportaproblem.apple.com or Apple billing support.
Company
RA Apps LTD
Company number 17027556
128 City Road, London, EC1V 2NX, United Kingdom
support@raapps.site ·
raapps.site